Terms of Service

Acceptance of Terms

The following Terms of Service ("TOS") apply to Embroidery Digitizing and Digitized Files provided by rightwaypunch.com. You should not use rightwaypunch.com if you do not agree to the TOS.

Privacy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

File ownership

All files are created specifically for the Customer. The designed files that are downloaded can be used on the customer's products or sold to whomever the customer wants. The customer will be the sole owner of the file and will have complete control over its use.

rightwaypunch.com will only convert the given logo or design to an embroidery file, for which the customer will be charged a fee. The files will no longer be owned by rightwaypunch.com.

Unless the customer gives permission, rightwaypunch.com will not use or resell these files. Copyright material conversion is not a responsibility of rightwaypunch.com.

Refund & Returns

Please take the time to read the policy thoroughly. Our refund policy exists to ensure that all of our customers are completely satisfied. The following are the terms and conditions for refunds.

• If you appear to be dissatisfied with the artwork you received, we welcome critiques. To register your issues, send an email to [email protected].
• If you are not satisfied with our response, you may request a refund by emailing [email protected] with email subject REFUND. Please remember to include your order number and delivery date.
• Requests for refunds must be made within 10 days of receiving the final files.
• Please be aware that rightwaypunch.com has complete discretion in attempting to resolve your disputes and offering you alternatives to refunds. If it does not meet your expectations, a refund will be issued.
• Any fees associated with transferring funds to and from rightwaypunch.com will not be reimbursed, and payments will be made after deduction.
• If applicable, any taxation or service charges would be deducted from refunds.
• Refunds will not be given to any other individuals, businesses, websites, or ongoing projects at rightwaypunch.com.
• Any refund decisions would be final and binding. Any terms or conditions of the refund policy may be changed, amended, modified, added, or removed at any time by rightwaypunch.com.

Product Delivery

rightwaypunch.com provides Digital Media (software) that can only be downloaded directly from the internet. If any samples are taken, they will be delivered as digital scans in the form of files. Unless the customer specifically requests a CD and pays the shipping charges, no item is shipped to the customer. Customers who order CDs may have to wait two to three weeks for them to arrive.

Contact us

Please contact us if you have any questions about our TOS:

By email: [email protected]